How long does my order take to ship?

Online orders are typically shipped within 2 business days of submitting your order. Please contact us if you do not receive a shipping confirmation or if you have any questions about your order.

Damaged or defective items

If your item arrives damaged or defective, please contact us immediately for assistance.

What is your return policy? 

We want you to love your Driftless Valley Essentials skincare products. If you're not completely satisfied with your purchase, you may return it for a full refund within 30 days of receipt.

How to Initiate a Return

1. Contact Us: Use our contact page to initiate the return process.

2. Return Shipping: You will be responsible for return shipping costs, except in cases where the return is due to our error (e.g., incorrect item shipped).

3. Refund Processing: Once we receive your returned item, a refund will be issued to your original method of payment within 5-7 business days.

Exchanges

At this time, we do not offer exchanges. If you would like to try a different product, please initiate a return for the original item and place a new order for the desired product separately.

For further questions or assistance, please contact us.